Xorcom PBX Software Application for Call Centers
Maximize the skills and productivity of your staff by investing in Xorcom’s CompletePBX Call Center PBX software solutions. These solutions also improve customer experience without breaking the budget.
Kital helps your organization integrate CompletePBX into your existing telephony system anytime. Get in touch with a representative today.
Improve Productivity and Customer Experience with CompletePBX
Xorcom CompletePBX Call Center PBX is a dependable phone system for call centers in the Philippines that features a smart queue management system, interactive voice response (IVR), and real-time call monitoring, the Xorcom Complete PBX Call Center PBX is a power house system. It also features advanced reporting tools and robust training capabilities.
The IP PBX call center phone system’s unlimited IVR feature lets you create, edit, and optimize a powerful auto-attendant call system that maximizes your team’s productivity. It also contributes to better customer experience, making for smoother engagements between callers and agents.
CompletePBX IVRs are quick and easy to set up. Ask a Kital representative about how it addresses your call center’s unique operational concerns.
How Call Centers Benefit from Xorcom CompletePBX
Xorcom CompletePBX is an IP PBX solution specifically targeting the needs of call centers. By letting you manage unlimited queues with maximum flexibility, you can immediately connect callers to the right representatives and deliver optimal customer experience while they’re queuing at your contact center.
Consider how the following features are beneficial for your day-to-day operations.
Smooth Integration with Telephony Interfaces
The Xorcom IP PBX telephony system lets you combine old-school telephony systems and modern communications technology for smooth round-the-clock operations.
As the highlight of Xorcom’s hardware and software solutions, CompletePBX seamlessly integrates traditional ports through Astribank. It also supports modern VoIP solutions.
Maximum Network Security and Privacy
Considering the nature of call centers, you must remain on high alert for criminals and competitors that try to breach security through calls. Let Xorcom PBX systems enhance security and privacy with its dedicated organizational phone line, limiting breaches made towards your device. These systems block unauthorized access to your organization’s confidential lines with encryption and firewalls that also protect your organization from fraud, data theft, and other cybercrimes.
Unified Business Communication Features
There’s more to call center communications than catering to your callers. Xorcom’s IP PBX solutions are designed for unified business communications to boost collaboration by Helping your entire organization work better with each other through audio conferencing, call recording, voicemail availability, and fax-to-email and fax-from web capabilities.
Dependable Administrative Functions
Although you should be focusing on a positive experience for each caller, you also have to make sure that internal communications remain smooth-sailing. Xorcom helps you with that by streamlining administrative communications through secure IP lines that work for both remote operations locations and locally connected offices.
Extensive Call Center PBX Queue Functions
Get the most out of your call center’s PBX system by investing in Xorcom solutions. Xorcom’s advanced features surpass standard switchboard functions and typical call center features by honing in on the needs of call center operations.
Among the many Xorcom IP PBX phone systems features for call centers, call center admins can enjoy the efficiency of agent log-in capabilities, call monitoring and recording, call queuing, conferencing, private messaging, and hot-desking, to name a few. These solutions also keep operations organized through wrap-up time and queue priority.
The following features will help streamline your operations and improve overall performance. Partner with Kital and discover the best add-ons and plug-ins for your call center operations!
Call Center Applications
Make the most of your Xorcom PBX System by enhancing it with the following add-ons that we recommend for Call Center Operations!
Supervision Switchboard
This add-on from the Xorcom CompletePBX provides agents and managers with a dedicated master control interface through real-time web operator consoles. Monitor agent availability and calls while seamlessly switching callers to and from operators and into conference calls. The Switchboard App also allow you the convenience of making calls via phonebooks, personal call logs, and manual dialing.
Stats Explorer
Stay on top of agent performance and call statistics by adding on the StatsExplorer app to your Xorcom CompletePBX setup. The Stats Explorer gives managers a microscopic view on organizational performance of your agents and overall call processes like dropped calls, return calls, and more. Create customized reports with built-in segmentation settings and create better strategies for improved call center performance.
Wallboard App
Get real-time updates whether you’re at the office or on the go.for instant troubleshooting that improves agent performance. Monitor agent availability and caller queues to better facilitate caller transfers and moderate system load.
Choose Xorcom Call Center Solutions from Kital
Xorcom’s call center phone systems are designed for optimal communication and uninterrupted productivity. Kital recommends these solutions for the following reasons:
User-Friendliness
The user interface and functions are easy to learn and master because of its intuitive design. Your staff, both new and old, can easily adapt to these new systems in place.
Dependability and Functionality
Experience no delays with call management tasks by investing in an efficient PBX phone system that can incorporate your needed add-ons for better day-to-day operations.
Flexibility and Versatility
With customizable Xorcom’s PBX phone systems and their many add-ons, the CompletePBX can adapt to your call center’s unique customer service protocols and requirements. Equip your Xorcom system to be ready for your everyday load!
Kital is a renowned provider of telecom solutions in the Philippines. Let us help you set up a Xorcom call center phone system for maximum efficiency and streamlined operation. We can also help you with CompletePBX integration into your existing systems such as data centers and offices. Talk to a representative today!
Streamline Communications in Your Call Center
Kital helps you streamline call center communications through Xorcom PBX phone systems. Talk to one of our representatives to determine the most suitable Xorcom solutions for your day-to-day operations.