In the last couple of years, many companies have switched to open office plans, thinking that the lack of barriers can improve workplace collaboration. But once it was put into practice, the open office design only caused frustration among employees. The lack of cubicles creates a noisy workplace, making it difficult for employees to focus on
The COVID-19 pandemic has changed the landscape for businesses across the board, and until a cure is found and life goes back to the way things were, the world will continue to trek a new normal. For many businesses, this could mean that working remotely from home will continue until the pandemic (and with it,
Technology is empowering, whether you are an individual or an organization. The latter acquires a competitive edge with the right gadgets and devices. From better productivity to less laborious work, organizations benefit the most from technology. However, this scenario is only possible with proper planning. Many organizations fail to realize that purchasing technology requires a
A BPO firm handles thousands of inbound and outbound calls in a day, which is why a reliable telephony infrastructure is the most critical asset of call centers. Settling for a turnkey solution isn’t enough. You need a telecom infrastructure tailored to your business model, operations, budget, and key performance metrics. Many BPOs use a
The rapid growth of technology has given consumers more communication channels. But these innovations have also contributed to improving traditional channels, such as telephones. With many consumers still choosing phone calls over other types of communication, it pays to educate yourself on the advantage of upgrading your phone system. An IP phone system, in particular,
Growing businesses and big, established companies that hire call centers trust the latter with very important parts of their operations, like lead generation (through outbound telemarketing), customer service, and sales processing (inbound call services). They also depend on call centers to thoroughly document calls and provide insights on the data derived from these calls. Today,
