VOIP, or Voice over Internet Protocol, is a technology that allows you to make phone calls using your internet connection instead of your regular phone line. This can be a great option for businesses because it can save them money on their phone bills. A VOIP phone system also has a number of other benefits, including the ability to make calls from anywhere in the world, crystal clear call quality, and many features that can be useful for businesses. If you’re considering getting a Philippine VOIP supplier for your business, here’s everything you need to know about how it works and what its benefits are.
What is a VOIP Phone?
A VOIP phone system, also known as an IP telephony system, is a phone system that uses the internet to place and receive calls. A VOIP phone system works by converting your voice into digital data and sending it over the internet. This data is then converted back into sound at the other end, allowing you to talk to anyone with a compatible VOIP system.
This is different from traditional phone lines, which use analog signals. When you make a call using a VOIP phone, your voice is converted into digital data packets and sent over the internet to the person you’re calling. The person on the other end will then hear your voice through their regular phone line.
There are three main types of VOIP phone systems used: hosted, on-premises, and hybrid.
Hosted VOIP systems
These are the simplest and most popular type. With a hosted system, your VOIP service is provided by a third party and hosted offsite. This means you don’t need to purchase or install any equipment, and all the maintenance and updates are taken care of by the provider.
On-premises VOIP systems
These are installed on your own premises and require some maintenance and management from your end. However, they offer more flexibility and control than hosted systems.
Hybrid VOIP systems
These are a combination of hosted and on-premises systems, offering the best of both worlds. You can have some features and equipment hosted offsite, while others are installed on your premises.
A good example of a popular VOIP phone system is the Xorcom IP phone.
What are the different types of VOIP phones?
There are three main types of VOIP phones: desktop, softphone, and mobile.
Desktop VOIP phones
These are physical phones that you can install on your desk. They usually have a screen, keyboard, and mouse built-in, so they can be used as a computer.
Softphone VOIP phones
These are software applications that you can download and install on your computer. They allow you to make and receive calls from your computer, and many of these VOIP phone systems include features such as video calling, call recording, and voicemail.
Mobile VOIP phones
These are apps that you can install on your smartphone or tablet. They allow you to make calls over the internet using your mobile data or Wi-Fi connection. This is a great option if you want to be able to make calls while you’re on the go.
How VOIP works and how to set it up
Voice over Internet Protocol, or VOIP, works by allowing you to make voice calls using an internet connection instead of a regular phone line. This can be done through your computer or even your smartphone.
Setting up a VOIP phone system can vary depending on the type of system you choose. Each provider will have their own set of instructions for setting up their system, so be sure to consult their website or contact customer service for help. However, most systems follow a similar process.
First, you need to purchase or install the necessary equipment. This includes the VOIP phones themselves and any equipment required for your internet connection.
Next, you need to configure the phones and set them up to connect to your VOIP service. This will vary depending on the provider and the type of phone system you have.
Finally, you need to configure your account with the provider and set up your preferences. This includes choosing a phone number, setting up voicemail, and configuring any other features you want to use.
Because most VOIP phone systems have the same functionalities as a traditional analog phone, no training is needed to use a VOIP. Simply dial the number manually or upload a list of numbers onto the system and you’re all set.
VOIP systems are generally very secure, but there are a few things you should be aware of.
First, all data sent over the internet can be intercepted. This means that someone could eavesdrop on your conversations if they were able to access your data packets. However, VOIP providers use encryption to protect your data, so this is not a common problem.
Second, because of how VOIP works (i.e., its need to use the internet to place calls), it is susceptible to the same problems as any other internet-based service. This includes viruses, denial of service attacks, and hacking. However, most reputable VOIP providers have security measures in place to protect their systems from these threats.
Third, VOIP calls are not anonymous. Your IP address can be traced back to your location, so if you’re making calls from a private location, be aware that your location could be revealed.
What are the benefits of a VOIP phone system?
There are many benefits of using a VOIP phone system for your business. Here are just some of the call center system features a VOIP can provide your business with.
It helps you cut costs.
One of the biggest advantages of VOIP is that it can save you money on your phone bill. With VOIP, you only need one internet connection for both your data and your phone calls. This means you can get rid of your traditional phone line, which can save you a lot of money each month. When you multiply this by hundreds or even thousands of people in office set-up, this really adds up to thousands of pesos saved each month.
It gives your business flexibility.
Another big advantage of VOIP is that it’s very flexible. You can make and receive calls from anywhere in the world as long as you have an internet connection. This is perfect for businesses with employees who travel or work remotely.
It is easily scalable.
VOIP phone systems are also very scalable, which means it can grow with your business. If you need to add more phone lines, you can do so without any problems. This is in contrast to traditional phone systems, which can be very difficult and expensive to upgrade.
It provides users with improved call quality.
With VOIP, you can enjoy improved call quality thanks to the use of high-quality internet connections. This is in contrast to traditional phone lines, which can often be plagued by static and other issues. You can easily make calls from the Philippines to anywhere in the globe without having to worry about delays or connection issues. It’s as if you’re speaking with the person right in front of you!
What are the common features of a VOIP phone system?
VOIP phone systems’ popularity is due, in part, to its many features which enable businesses to connect to a wider audience. VOIP phone systems come with a wide range of features that can benefit your business. While VOIP phone systems’ features vary from supplier to supplier, the ones that are common across the board include:
1. Call forwarding
With call forwarding, you can easily redirect calls to another number. This is perfect for businesses that have employees who are working remotely or on the go. If all agents are busy at the moment and cannot take the incoming call, call waiting is there to help. Call waiting allows you to answer another call while you’re already on a call. This is perfect for businesses that have multiple lines.
Voicemail allows you to receive voicemails as email attachments. This makes it easy to access and manage your voicemails from anywhere in the world. Voicemail also allows you to listen to a caller’s message before you decide whether or not to take the call. This is a great way to screen calls and make sure you only take the ones that are truly important.
3. Caller ID
Caller ID displays the name and number of the person calling you. This makes it easier to decide whether or not to answer the call. It is also useful if you or your agents call multiple people in a day and find it hard to keep track of who you’re currently talking to.
Conferencing allows you to hold conference calls with multiple participants. This is perfect for businesses that need to collaborate with employees or clients from different locations. With call conferencing, you can even have up to 250 participants in a single call.
Make the Switch with Kital
Kital Philippines is one of the leading telecom providers of cutting-edge solutions for businesses and government agencies. We help businesses service their customers better through our VOIP phone systems. We make sure that you receive solutions that are beneficial to your organization’s long-term growth and development.
Make Kital your partners in expanding your business’ reach and attaining your maximum potential.
Invest in a high-tech VOIP system for your business today. Get in touch with us for more information.