The COVID-19 pandemic has changed the landscape for businesses across the board, and until a cure is found and life goes back to the way things were, the world will continue to trek a new normal. For many businesses, this could mean that working remotely from home will continue until the pandemic (and with it,
Technology is empowering, whether you are an individual or an organization. The latter acquires a competitive edge with the right gadgets and devices. From better productivity to less laborious work, organizations benefit the most from technology. However, this scenario is only possible with proper planning. Many organizations fail to realize that purchasing technology requires a
A BPO firm handles thousands of inbound and outbound calls in a day, which is why a reliable telephony infrastructure is the most critical asset of call centers. Settling for a turnkey solution isn’t enough. You need a telecom infrastructure tailored to your business model, operations, budget, and key performance metrics. Many BPOs use a
Growing businesses and big, established companies that hire call centers trust the latter with very important parts of their operations, like lead generation (through outbound telemarketing), customer service, and sales processing (inbound call services). They also depend on call centers to thoroughly document calls and provide insights on the data derived from these calls. Today,
In the past, businesses depended on conventional phones (otherwise known as the plain old telephone system or POTS) for communications. POTS, however, can be problematic, especially for growing businesses. The system, which can only accommodate one user at a time, is incapable of completing a huge volume of calls unless they have a personal number.
More young professionals in the country are establishing their business ventures with each passing year. A study by the Statista Research Department found that there are 700 startups in the country recorded in October 2021, increasing by almost thrice the number from 2017. This data is a strong indication of young professionals’ confidence in the
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