Category: Phone Systems

A BPO firm handles thousands of inbound and outbound calls in a day, which is why a reliable telephony infrastructure is the most critical asset of call centers. Settling for a turnkey solution isn’t enough. You need a telecom infrastructure tailored to your business model, operations, budget, and key performance metrics. Many BPOs use a

Growing businesses and big, established companies that hire call centers trust the latter with very important parts of their operations, like lead generation (through outbound telemarketing), customer service, and sales processing (inbound call services). They also depend on call centers to thoroughly document calls and provide insights on the data derived from these calls. Today,